Support Policy

Effective Date: 21 July 2026

At Wira Theme, we are committed to providing professional support for our WordPress themes, plugins, and related products. This Support Policy explains the scope of our support services and what customers can expect.

Support Channels

We currently provide support through the following channels:

• Contact Form
• Email Support
• Product Documentation

Support requests can be submitted through our Contact page or by emailing:

support@wiratheme.com

What We Support

We provide technical support for official Wira Theme products, including:

• Installation of Wira Theme products
• Product activation and setup
• Configuration guidance
• Bug reports and troubleshooting
• Issues related to product functionality
• Questions regarding documented features
• Assistance with updates

Our goal is to help customers use our products as intended.

What We Do Not Support

Our support does not include:

• Custom development or feature implementation
• Website design or content creation
• Custom CSS or JavaScript modifications
• Third-party plugins or themes
• Hosting or server administration
• Website migration services
• General WordPress training
• Issues caused by modifications made by third parties

Response Time

We aim to respond to support requests within 1–2 business days.

Response times may be longer during weekends, public holidays, or periods of unusually high support volume.

Support Period

Support is available while your premium subscription is active.

If your subscription expires, you may continue using the GPL-licensed software you have already received. However, access to premium downloads, software updates, technical support, documentation, and other subscription services may require an active subscription.

GPL Licensing

All WordPress themes, plugins, and related WordPress software distributed by Wira Theme are licensed under the GNU General Public License (GPL), unless otherwise stated for third-party assets.

Nothing in this Support Policy limits or restricts any rights granted under the GNU General Public License (GPL).

Before Contacting Support

To help us resolve your issue more quickly, please include:

• Product name and version
• WordPress version
• PHP version (if applicable)
• A description of the issue
• Steps to reproduce the problem
• Screenshots or error messages (if available)

Changes to This Policy

We may update this Support Policy from time to time. Any changes will become effective immediately upon publication on this page.

Contact

If you have any questions regarding this Support Policy, please contact us:

Wira Theme

Email: support@wiratheme.com